Limited Lifetime Warranty
All Freewell’s filters carry a Limited Lifetime Warranty quality-in-manufacturing warranty to protect you from all but user damage that can occur while they are in your care.
The Warranty is not transferable; it belongs to you alone. It does not cover second-hand or purchases from unauthorized sellers.
To make a claim include a dated receipt naming the Freewell’s product along with the purchase invoice you bought email us at firstname.lastname@example.org
Q. Is artificial (Man Made) issues such as damaging filters part of the warranty?
A. No, Any artificial issues are not part of the warranty. This warranty excludes damage resulting from abuse, accident, modifications, or other causes that are not defects in materials and manufacturing issues.
Q. Can I use filters underwater for action cameras like GoPro, Insta360, or others?
A. None of the filters should be used underwater or during water activity unless specified on the product packing.
As such, ND, ND/PL, and CPL filters have no role in improving your footage underwater; they are to be used on the ground to create motion blur in case of ND, ND/PL & removing reflection for CPL.
Using filters near heavy water activity, such as swimming, waterskiing, etc., or natural storms can build pressure damaging the optics by creating moisture.
Q. Could you please explain your return policy?
A. Our return policy ensures a full refund for products that are in brand new condition and remain unopened. For international returns not related to any quality issues, the buyer will be responsible for covering the shipping costs both ways – for receiving the initial product and for returning it back to us.
In the case of any product received in an opened condition, the same return policy rules as mentioned above will apply. However, if the product is damaged or bears usage marks that make it unsellable, we will inform the buyer about the replacement cost for those specific parts that need to be paid by them. This cost will be deducted from the refund amount accordingly.